Effective: January 1, 2021

This Privacy Policy describes how drtalk collects, uses and discloses information, and what choices you have with respect to the information.

When we refer to “drtalk”, we mean the drtalk entity that acts as the controller or processor of your information, as explained in more detail in the “Identifying the Data Controller and Processor” section below.

Table of Contents:

Applicability Of This Privacy Policy

This Privacy Policy applies to drtalk’s online workplace productivity tools and platform, including the associated drtalk mobile and desktop applications (collectively, the “Services”), drtalk.com and other interactions (e.g., customer service inquiries, user conferences, etc.) you may have with drtalk. If you do not agree with the terms, do not access or use the Services, Websites or any other aspect of drtalk’s business.

This Privacy Policy does not apply to any third party applications or software that integrate with the Services through the drtalk platform (“Third Party Services”), or any other third party products, services or businesses. In addition, a separate agreement governs delivery, access and use of the Services (the “Customer Agreement”), including the processing of any messages, files or other content submitted through Services accounts (collectively, “Customer Data”). The organization (e.g., your employer or another entity or person) that entered into the Customer Agreement (“Customer”) controls its instance of the Services (its “Workspace”) and any associated Customer Data. If you have any questions about specific Workspace settings and privacy practices, please contact the Customer whose Workspace you use.  If you have received an invitation to join a Workspace but have not yet created an account, you should request assistance from the Customer that sent the invitation or your employer.

Information We Collect And Receive

Drtalk may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:

Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if some Information, such as Workspace setup details, is not provided, we may be unable to provide the Services.

How We Use Information

Customer Data will be used by drtalk in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Drtalk is a processor of Customer Data and Customer is the controller. Customer may, for example, use the Services to grant and remove access to a Workspace, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services.

Drtalk uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically, Drtalk uses Other Information:

If Information is aggregated or de-identified so that it is no longer reasonably associated with an identified or identifiable natural person, drtalk may use it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Data.”

Data Retention

Drtalk will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Depending on the Services plan, Customer may be able to customize its retention settings and apply those customized settings at the Workspace level, channel level or other level. Customer may also apply different settings to messages, files or other types of Customer Data. The deletion of Customer Data and other use of the Services by Customer may result in the deletion and/or de-identification of certain associated Other Information. Drtalk may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping your Other Information after you have deactivated your account for the period of time needed for drtalk to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.

How We Share And Disclose Information

This section describes how drtalk may share and disclose Information. Customers determine their own policies and practices for the sharing and disclosure of Information, and drtalk does not control how they or any other third parties choose to share or disclose Information.

Security

Drtalk takes security of data very seriously. Drtalk works hard to protect Other Information you provide from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process and store, and the current state of technology. Given the nature of communications and information processing technology, Drtalk cannot guarantee that Information during transmission through the Internet or while stored on our systems or otherwise in our care will be absolutely safe from intrusion by others. When you click a link to a third-party site, you will be leaving our site and we don’t control or endorse what is on third-party sites.

Age Limitations

To the extent prohibited by applicable law, Drtalk does not allow use of our Services and Websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.

Changes To This Privacy Policy

Drtalk may change this Privacy Policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, Drtalk will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you should deactivate your Services account. Contact the Customer if you wish to request the removal of Personal Data under their control.

International Data Transfers

Drtalk may transfer your Personal Data to Australia and deploys the same privacy policies required by the United States HIPAA laws and standards. 

Data Protection Officer

To communicate with our Data Protection Officer, please email john.howell@drtalk.com.

Identifying The Data Controller And Processor

Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, Customer is the controller of Customer Data. In general, drtalk is the processor of Customer Data and the controller of Other Information.

Your Rights

Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. You can usually do this using the settings and tools provided in your Services account. If you cannot use the settings and tools, contact the Customer who controls your workspace for additional access and assistance.

To the extent that drtalk’s processing of your Personal Data is subject to the General Data Protection Regulation, drtalk relies on its legitimate interests, described above, to process your data. Drtalk may also process Other Information that constitutes your Personal Data for direct marketing purposes, and you have a right to object to drtalk’s use of your Personal Data for this purpose at any time.

Your California Privacy Rights

This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”

Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.

California consumers may make a request pursuant to their rights under the CCPA by contacting us at: info@drtalk.com. We will verify your request using the information associated with your account, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.

Contacting drtalk

Please also feel free to contact drtalk if you have any questions about this Privacy Policy or drtalk’s practices, or if you are seeking to exercise any of your statutory rights. Drtalk will respond within a reasonable timeframe. You may contact us at info@drtalk.com